Boiler Cover specialists

HomeCall+

Updated: Wednesday 1 June, 2011

HomeCall+ went into administration in May 2011 and is banned by the FSA from taking on new business. However, existing HomeCall+ customers need to be aware of how they stand with their policies now the company has gone bust.

On 19 May 2011, news broke that HomeCall+ had gone into administration.

As HomeCall+ has gone into administration, it can no longer issue new insurance policies. However, it can still take monthly payments on existing policies, so take immediate steps to cancel your HomeCall+ monthly direct debits.

If you signed up for - or renewed - your HomeCall+ policy before 3 December 2010, then your policy is underwritten by Brit Insurance and those policies will be honoured.

If you signed up (or renewed) the policy after 3 December, the policy is technically invalid.

However, rival HomeServe (www.homeserve.com) has put together a rescue package for HomeCall+ policyholders who have been left without cover.

On condition you can prove you purchased your HomeCall+ policy after 3 December 2010 then, for the token payment of £1, you can sign-up to HomeServe’s Home Emergency Cover which will protect you for 12 months.

The following emergencies are covered:

• Underground drains external to the property
• Plumbing and drainage emergencies (internal)
• Household electrical emergencies
• Breakdowns of electric or gas-powered central heating boiler
• Locks and glazing
• Limit of £500 per claim
• Limit of three claims per year (maximum one for gas).

To switch to HomeServe, simply call 0800 032 0967.

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